Our Care
Caring for your loved ones is at the heart of everything we do
Our Care
Caring for Your Loved ones is at the Heart of everything we do
We are committed to working in partnership with you to develop a personalized care plan that meets your individual needs and preferences. Our Field Supervisor will conduct regular assessments to ensure your care plan remains effective and responsive to your evolving needs.
Our team are committed to excellence in domiciliary care.
Our Ethos… “With OUR Support, Helping YOUR Independence”
Care Standards
Our clients can expect the highest level of care
Our care workers are carefully vetted and continuously monitored to endure that quality care is at the centre of everything they do. We expect all our care workers to adhere to our strict practices.
We expect all our care staff to…
- Follow and complete all tasks in your care plan and gain your consent.
- Arrive as near as possible to the times stated in the care plan. If, however they are delayed by an emergency or road conditions, we will make every effort to inform you or of course our Out of Hours phone is always on. There is a 15-minute window; any later the office will inform you of the delay.
- Wear the Hearts at Home Care uniform and carry photo I.D
- Be polite and courteous.
- Maintain a good standard of appearance.
- Keep all your personal and financial matters strictly confidential.
- Respect your rights and dignity and always promote your independence.
- Show respect for your home, belongings, and personal standards.
- Have the knowledge, skills, and competence to carry out their work with you.
Core Values
At the heart of every carer
Dignity & Respect
We treat all the people we support and work with, with dignity and respect, as we believe it is vital to one’s self-esteem and wellbeing to be the recipient of kindness and to be protected from harm.
Commitment
To provide positive and quality outcomes for people needing support and care in the comfort of their own home environment by providing person centered services that listen, support, and enable them to have power, choice and achievement
Trust & Honesty
We are dependable and have been providing high quality care with over 20 years’ experience and plan to continue to do so long into the future. We work hard to ensure that we provide the level of service we say we will and keep the promises and commitments we make.
Staff Requirements
All care workers are DBS checked and are required to commence or hold an NVQ/QCF Level 2 in Care within the first year of employment with the company. Any care worker will have completed mandatory training such as:
- Health and Safety
- Food Hygiene
- Infection Control
- Fire Safety and Basic First Aid
- Moving and Handling of People
- Dementia Awareness
- Safeguarding Adults
- Safe Administering of Medication
Alongside this all staff must have excellent past working references and provide full working history.
An Overview of the Delivery of your Care
A Field Supervisor or Manager will visit you in your home and undertake an assessment of your needs. They will carry out a care assessment with you to identify what support you may require at your home, or to meet your needs. A copy of this assessment will be sent to you.
This will be reassessed every year unless prompted sooner. Our office staff will liaise with the Field Supervisor to create a care plan for our staff to follow during the care visits.
The Field Supervisor will conduct a Risk Assessment to ensure that all work can be undertaken safely in your home. If required, a ‘Moving and Handling Risk Assessment’ will also be undertaken to identify any equipment and/or handling techniques needed for care in your home. A copy of these assessments can be posted out to your home address. Our office staff will liaise with the Field Supervisor to prepare a risk assessment for all the care staff to view within your home.
Once both yourself and Hearts at Home Care have agreed the type of care required, your documents will be uploaded to a software called Carebeans, this system allows care staff to electronically view your assessment of needs and care plan. Your care pack will be for our staff to read thoroughly and have records of yourselves for our staff to update such as: – Daily Log Sheets, Medication Records (if needed), your care plan that was agreed on the first visit and any risk assessments. You are more than welcome to monitor this with our office staff. Hearts at Home Care staff work alongside a phone app ‘Carebeans’ to provide a ‘greener’, paper light care company, so this will mean that most of your details will be held securely by digital format.
Your care pack will be re-assessed every year or earlier if needed to provide you with the best possible care. We work in Ringwood, Verwood, Fordingbridge, Alderholt, Bransgore, Christchurch, Wimborne and surrounding areas.
